Build Trust and Set Clear Expectations

Learn how to establish trust with your team and communicate expectations effectively.

Manage Up, Down, and Across

Discover strategies to effectively manage relationships with superiors, subordinates, and peers.

Lead with Confidence from Day One

Gain practical tools and mindset shifts to navigate your first leadership role with confidence.

About the Course

Stepping into your first leadership role can feel overwhelming — but it doesn't have to be. In this course, you'll learn the essential skills every new manager needs to succeed. From building trust and setting clear expectations to managing up, down, and across, this session gives you the practical tools and mindset shifts to lead with confidence from day one. Whether you're leading a team you inherited or building one from scratch, this course will help you establish strong relationships, build psychological safety, and create a culture of growth and accountability.

Curriculum

1 Chapter · 5 Lessons

  1. 1

    Welcome to Leadership

    1. (Included in full purchase)

      Welcome and Agenda

    2. (Included in full purchase)

      The Mindset Shift and Research on Important Leadership Skills

    3. (Included in full purchase)

      Key Skills for New Managers

    4. (Included in full purchase)

      Case Studies, Exercises and Takeaways

    5. (Included in full purchase)

      What's Next and References

This course is ideal for first-time managers in tech, marketing, sales, and customer success — or anyone who wants to lead with intention and impact.

This course is ideal for first-time managers in tech, marketing, sales, and customer success — or anyone who wants to lead with intention and impact.

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